As more social media sites add in Stories, they present a great opportunity for engagement

Facebook, Instagram, Snapchat, YouTube, LinkedIn and even Slack all have a version of Stories. Whilst Instagram’s version may be the most succesful and well known, they all offer a fantastic route for engagement with users. Replies and reactions to stories on Instagram go to the brand’s DMs, providing a direct line of communication, offering a…

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Live chat can help you educate and engage your audience, but it needs to provide quick convenience to customers | DMX Marketing Experts

Live chat can help you educate and engage your audience, but it needs to provide quick convenience to customers

Live chat allows customers to directly talk to a brand, providing convenience. However, most consumers look towards quick responses. In statistics from HubSpot Research, 82% of consumers rated an immediate response as very important for marketing or sales questions. A further 90% of consumers rated similarly in terms of immediate responses for customer service questions.…

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