Live chat can help you educate and engage your audience, but it needs to provide quick convenience to customers | DMX Marketing Experts

Live chat can help you educate and engage your audience, but it needs to provide quick convenience to customers

Live chat allows customers to directly talk to a brand, providing convenience. However, most consumers look towards quick responses. In statistics from HubSpot Research, 82% of consumers rated an immediate response as very important for marketing or sales questions. A further 90% of consumers rated similarly in terms of immediate responses for customer service questions.…