- With all the new modes, features, trends and advancements that come out with social media platforms, it can often lead to forgetting some of the more simple things to do. One of the main ones to always remember is to engage with your customers.
- Interacting with your audience in comments is public and open for all, meaning users see your brand to not only be responsive but one that wants to hear its customers.
- Make sure to reply in a quick and prompt manner, with the time it takes to respond being a major factor. As well as this, encourage your audience to directly engage through your answers, so as to establish the connection between them and your brand.
Source : https://sproutsocial.com/insights/social-media-pr/?amp